Rules & Regulations for Sports
The following specific rules govern the end user's use of all the Operator/Platform Provider's (the " Operator ") interactive sports betting products and services offered on https://solanawin.com. They form part of the Operator's General Term & Conditions, which apply to all the interactive and wagering products and services the Operator offers to individuals who register for or are holders of a betting account (the “ End User ”) with the Operator. To the extent there is any inconsistency between the General Terms and Conditions and any of these Sports Betting Rules, the General Terms and Conditions shall prevail.
Throughout these Sports Betting Rules, any reference to " we ", " our ", or " us " refers to the Operator, as noted in the General Terms and Conditions as providing the relevant services. Any reference to the " Website " shall also include a reference to WAP.
1. 1X2
1.1 Bets can be made by either selecting a Home Win, a Draw or an Away Win.
1.2 Bets will be settled at the end of normal time play, excluding extra time and penalties (where applicable).
2. ASIAN HANDICAP
2.1 Asian Handicap is a style of betting where the bookmaker handicaps the two teams in a game before its commencement. Using Football as an example, the bookmaker gives a goals deficit to the team it thinks is more likely to win, and a head start to the team it thinks is less likely to win. The handicaps are expressed in goals, or fractions of goals. To win a bet, the End User, rather than backing a team to win, bets on it to overcome the handicap.
3. CORRECT SCORE - FIRST HALF & FULL TIME
3.1 For First Half Correct Score:
(a) bets are made by predicting the correct result or score at the end of the first half of a match or event that is offered for betting.
(b) General Sports Rule No. 13 will be applied where the match or event is abandoned, suspended or postponed before the end of the first half.
(c) bets are settled on the score of the match or event at the end of the first half, including added time for injury and stoppages.
3.2 For Full Time Correct Score:
(a) bets are made by predicting the correct result or score at the end of the match or event that is offered for betting.
(b) General Sports Rule No. 13 will be applied where the match or event is abandoned, suspended or postponed before the end of the match or event.
(c) bets are settled on the final score of the match or event, including added time for injury and stoppages.
4. DOUBLE CHANCE
4.1 Double chance is similar to 1X2 bets except that the End User is able to bet on two out of three possible outcomes by selecting the following options: a Home Win or Away Win; a Draw or Away Win or a Draw or Home Win.
4.2 If one of the two possible outcomes is achieved, the bet is won.
4.3 If a match is played on neutral ground, the team listed first on the Website is deemed to be the home team for betting purposes.
5. FIRST TO START
Predict the team or participant who starts off the game/match/event.
6. HALF TIME/FULL TIME
Bet on the half time and full time results of a designated match, (note that the bet is void if the match is played in a time format not expressly provided in the Specific Sports Betting Rules).
7. MIX PARLAY
A mix parlay bet is a bet which combines multiple selections of different games or matches offered by the bookmaker for betting. A mix parlay bet which combines different selections within the same game or match are not allowed where the outcome of one affects the other.
8. MONEY LINE /HEAD TO HEAD
A money line / Head to Head bet is a bet on the outcome of a match or event between two paired competitors. In the event of a draw result, all bets will be refunded at odds of 1.00.
9. NEXT GOAL
9.1 Predict the next team to score in a match within the regular playing time.
9.2 Own goals are counted in favor of the team credited with the goal.
9.3 Bets will be refunded if the match is abandoned unless the result has been unconditionally determined.
10. ODD/EVEN
Bets are settled based on the aggregate sum total of points/goals (resulting in an odd or even number) in a match or series of matches in which the bets were placed. A 0-0 score is considered as even.
11. OUTRIGHT
11.1 An outright bet involves the selection of:
(a) a winner in a tournament, competition, league, race, or event (“ Sports Event ”) (or any part or aspect thereof); or
(b) a team or individual competitor to place in a specific position or range of positions to be determined by the Operator, of a Sports Event (or any part or aspect thereof); or
(c) two or more teams or individual competitors to place in a specific range of positions to be determined by the Operator, of a Sports Event (or any part or aspect thereof);
either before the commencement or at any stage of the Sports Event (or any part or aspect thereof) prior to its conclusion where the results are still undecided.
11.2 The following are some examples of the outright bets accepted by the Operator:
(a) Final Outcome
Bet on the team or individual competitor to win the Sports Event.
(b) Regional Best Performer
(i) Bet on which team or individual competitor from a particular region advances the furthest in a Sports Event (or part or aspect thereof) (e.g. Top African Team, Top Asian Team, Top European Team, Top North and Central American Team and Top South American Team, etc)
(ii) If more than one team or individual competitor from the same region exits the Sports Event in the same furthest round or if all teams or individual competitors from the same region are eliminated in the group stage or preliminary rounds, the Dead Heat rule applies.
(c) Group or Conference Winner
Bet on the team or individual competitor to come out as the group or conference winner or to finish top of the particular group in the preliminary round of a Sports Event.
(d) Top Scorer
Bet on the highest scoring team or individual competitor at the end of the Sports Event or at the end of any stage of the Sports Event.
(e) Specific Position and Top Group Finisher
Bet on the team or individual competitor to finish a Sports Event (or part or aspect thereof):
(i) in a specific position other than the winner (e.g. Second Place, Third Place, Semi Finalist, etc); or
(ii) within a selected range of positions (e.g, Top 2, 5, 10, etc) without regard to the exact position of the team or individual competitor in that Sports Event (or part or aspect thereof).
(f) Place Forecasting
Predict or forecast two or more teams or individual competitors to finish a Sports Event (or part or aspect thereof):
(i) Straight Forecast - within a selected range of positions (e.g, Top 2, 5, 10, etc) in the correct order of positions at the end of the Sports Event (or part or aspect thereof which includes, but is not limited to the group or conference stage of a Sports Event); or
(ii) Dual Forecast - within a selected range of positions (e.g, Top 2, 5, 10, etc) without regard to the exact position of the team or individual competitor in that Sports Event (or part or aspect thereof which includes, but is not limited to the group or conference stage of a Sports Event).
11.3 Outright bets may be offered either before the commencement or at any stage of the Sports Event prior to its conclusion where the results for that category of bets are still undecided.
11.4 There are no refunds on non-starters for outright betting.
(a) Non-starter means a team or an individual competitor or a player who did not start a Sports Event notwithstanding the inclusion of its or his or her name in the final squad (e.g. Top Goalscorers).
(b) If a team, individual competitor or a player withdraws or retires or is disqualified prior to the commencement of a Sports Event, bets on that team, individual competitor or player will be refunded (unless otherwise stated in the Specific Sport Betting Rules).
(c) If any of the cases mentioned above involves a favorite team, individual competitor or player and it further affects the odds or payout of the outright bets for that Sports Event in general, then all outright bets on that Sports Event will be refunded accordingly.
11.5 The Dead Heat Rule applies to all outright betting.
12. OVER/UNDER
Bets are settled based on the aggregate sum total of points/goals etc achieved (resulting in an over or under of a prescribed target number set by the Operator) in a match or series of matches in which the bets were placed.
13. PERIOD BETTING
13.1 Period betting means the placing of a bet on different segments of a game (e.g. quarters, halves, periods, sets, rounds or overs).
13.2 In Period betting, a segment must be completed in order for the bets to be valid.
13.3 In Period betting, overtime or extra time is excluded in determining the scores if nothing else is stated.
13.4 Subject to the Specific Sport Betting Rules, Period betting on the 2nd half shall include overtime in determining the score.
Unless otherwise stated in the Specific Sports Betting Rules, the following General Sports Rules will apply:
1. APPLICABILITY OF THE RULES
All bets accepted by the Operator are subject to these Rules.
2. INCONSISTENCY BETWEEN ENGLISH & OTHER LANGUAGES
In the event of any inconsistency between the English and the Non-English names used on the Website, it is the English version that shall prevail.
3. INTERPRETATION OF RULES
If there is any dispute over the interpretation of these Rules, it is the Operator's interpretation of these Rules that prevails.
4. MODE OF BETTING
We only accept bets made on the Website, WAP or through prior arrangement by telephone.
5. EVENT DETAILS
Event details (dates, neutral ground venue, commencement, timers, red cards, statistical information on players and teams or news) displayed on the Website (including details displayed in the Live Center and SBOtv) are for general information only. It is the responsibility of the End User to ensure and verify that such details are correct before placing their bets. The Operator is not responsible for any errors, mistakes, time lag, or omissions to any event details or video streams that are displayed or accessed on the Website.
6. MAXIMUM BET
The maximum amount of each bet varies according to the specific bet type and is subject to change without prior notice by the Operator.
7. CHANGE OF VENUE
7.1 In the event of a change of venue (home team plays away or vice versa), all bets on the match will be void.
7.2 If a match is scheduled to be played on neutral ground, but is played on non neutral ground (or vice versa) all bets shall stand.
8. EARLY COMMENCEMENT/START
All bets placed before the scheduled games starts are valid. Those placed after the scheduled game starts will be void unless the bets were placed as part of the In Running ("Live") betting service.
9. ODDS FLUCTUATIONS
9.1 All of the Operator's odds are subject to fluctuation at any time. Bets are valid only when the odds selected by the End User are submitted to and accepted by the Operator.
9.2 Should the odds selected by the End User change to better odds in favour of the End User between the submission of the bet and the acceptance thereof by the Operator, the End User's bet will be accepted at the better odds.
10. ODDS TYPES
The Operator offers the following odds types for betting:
(a) European Odds
(b) Malay Odds
(c) Indo Odds
(d) Hong Kong Odds
(e) Myanmar Odds
For further information on the various odds type, please contact our customer service department or refer to our tutorial on the website.
11. THE 72 HOURS RULE
All Results posted shall be final after 72 hours and no queries will be entertained after that period of time.
12. CANCELLED EVENTS
If an event is cancelled for any reason prior to its commencement, all bets placed for that event will be void and will be returned at odds of 1.00.
13. POSTPONED, SUSPENDED OR INCOMPLETE EVENTS (THE 12 HOUR RULE)
All bets placed will be refunded if an event is suspended or postponed, and not resumed within 12 hours from the scheduled commencement time (unless otherwise stated in the particular sport rule). The exception shall be for bets which have been unconditionally determined before the actual interruption of play. In such circumstances, such bets will be valid.
14. SUSPENSION OF MARKETS
The Operator reserves the right to suspend a market or not accept bets at any time. When a market is suspended, any bets placed for that market but prior to being accepted by the Operator will be rejected. The Operator also reserves the right to cease betting on any markets at any time without notice.
15. VOIDING BETS DUE TO MISTAKE OR ERROR
If an incorrect participant (or an incorrect member of a participating team) or incorrect odds/price is quoted for any event or the Operator has relied on incorrect information to compile its odds or bets or wrong scores or detail were entered during an In Running ("Live") Bets session or bets have been accepted in error, then the Operator reserves the right to void such or all bets placed for that event or on such participant.
16. RETURNING STAKES DUE TO VOID BETS
All bets that have been declared void shall result in the original stake being returned.
17. IRREGULAR BETS
The Operator reserves the right to refuse, reject or suspend without prior notification any End User who is suspected of cheating, hacking, attacking, manipulating or damaging the Operator's normal betting operations (including the Website). Any of the "abnormal bets" will be void without prior notification. The use of artificial intelligence or "bots" on the Website is strictly forbidden. The Operator will take measures to prevent and detect programmes that are used to enable artificial intelligence (non human) to utilise the Website. Any attempted or actual use of artificial intelligence by the End User to cheat, hack, attack, manipulating or damage the Operator's betting operations will lead to termination of their account and/or voiding the bets, at the discretion of the Operator.
18. INCOMPLETE MIX PARLAY BETS
If an event or game in a mix parlay bet is cancelled, does not take place or is not completed for any reason, the cancelled/non-participating element of the bet shall be void but the remaining elements of the mix parlay bet shall stand with the odds recalculated.
19. DETERMINATION OF BETS
19.1 The winner of an event will be determined based on the relevant results at the conclusion of the event. The determination and settlement of the winner of an event and the determination and settlement of all bets, based on the bet types and the terms and conditions in relation to the bet type concerned, shall be made at the conclusion of the event and after all relevant results have been checked and verified. The Operator shall use its best endeavors to check and verify all relevant results as soon as may be reasonable after the conclusion of the event. Once the relevant results are checked, verified and posted, any subsequent protested, appealed or overturned decisions will not be recognized for wagering purposes.
19.2 Notwithstanding any rule stated in the Specific Sports Betting Rules, the Sports Betting Rules and these General Sports Rules, the Operator may in its sole discretion effect determination and/or settlement of any bet or bets based on its (their) bet type(s) and the terms and conditions in relation to that (those) bet type(s), at any time, and from time to time, prior to the conclusion of any game/match/event if such bet or bets can be unconditionally determined at the time of such determination by the Operator.
19.3 Nothing in Clauses 19.1 and/or 19.2 above shall affect the rights of the Operator to treat any determined and/or settled bets as incorrectly determined and/or settled. Such incorrect determination and/or settlement shall be invalid and reversed by the Operator whereupon the Operator shall re-determine and/or re-settle these affected bets in accordance with the Operator's applicable terms and conditions.
20. THE DEAD HEAT RULE
If there are two or more winners, the payout odds (less the stake) are divided by the number of winners and settled accordingly with the stake returned.
21. FANTASY MATCHES
21.1 Fantasy match bets involve the virtual pairing of any two teams. Fantasy match results are decided by the number of goals/points scored by the two paired teams in their respective matches. The winning team is the team with the highest number of goals/points scored, inclusive of handicap, if any.
21.2 Teams that are paired in a fantasy match must start their respective matches on the same day although one match may end later than the other but both matches must be played in one continuous session (i.e. no postponed, rescheduled or abandoned matches) for the bets to be valid.
21.3 Subject to Rule 19.2 above, if any of the paired teams' matches are postponed, rescheduled or abandoned, all fantasy match bets involving those teams will be void.
21.4 Venue (Home or Away) of the matches are not considered in these Fantasy matches.
21.5 Except as provided above, Fantasy match rules will follow the rules of the particular sport in which fantasy match bets are offered.
22. INCONSISTENT RESULTS/SCORES WITH OFFICIAL RESULTS
22.1 Where there is a conflict between the official match results and the results on the Operator's website, the Operator reserves the right to suspend determination and/or settlement of such bets for up to 72 hours or such other period necessary pending its verification of the result/score.
22.2 The conflict shall be resolved by reference to video recordings of the match/event and any determination of the correct score/result based on such video recordings shall override the official match result.
22.3 Where there is no video recording available, the correct score/result shall be determined by reference to the score/result posted on the official website of the sport governing body unless the official website's posted result is manifestly wrong, in which case the Operator shall use its best endeavours to determine the correct outcome to be used to determine the winner and/or the result. In such cases, the Operator's decision shall be final.
23. IN RUNNING ("LIVE") BETS SERVICE
23.1 In Running ("Live") bets are only available for those sports that the Operator designates as live betting markets and only in respect of those matches marked as "live" or "live bets" or by a LIVE sign in the list of events or in a special file entitled "LIVE" on the Website.
23.2 An In Running ("Live") bet is where the End User is permitted to place a bet during an ongoing match or event up to such time when the Operator ceases betting on that match or event.
23.3 In an In Running ("Live") Bet for Asian Handicap bets, two types of scoring systems are displayed on the Website:
(a) where current scores or results are updated and displayed ("Type A Scoring"). The settlement of a bet is determined by the result of the final score (including the handicap) at the conclusion of the match or Period Betting (depending on the nature of the bet), minus the current score at the time of the placing and acceptance of the bet.
(b) where current scores or results are not displayed and instead a 0-0 score or result will be displayed ("Type B Scoring"). The settlement of a bet is determined by the result of the final score (including the handicap) at the conclusion of the match or Period Betting (depending on the nature of the bet). The End User is advised to verify match status before placing their bet.
23.4 Depending on the specific sport, selected markets may be offered for betting at the sole discretion of the Operator. The Operator does not acknowledge or accept any liability whatsoever if it is not possible to place a bet or if the live score update is incorrect. It is the scores or results displayed at the conclusion of the match that are valid.
23.5 At all times, it is the End User's responsibility to be aware about the score and is advised to verify match status before placing their bets.
23.6 Unless otherwise stated in the Specific Sports Betting Rules, any information, statistic or editorial text (e.g. scores, timers or results) displayed on the website during an In Running ("Live") game situation are purely for general information purposes and should not be relied upon for betting purposes.
23.7 As with non-live bets, the winner of an event will be determined based on the relevant results at the conclusion of the event. Protested, appealed or overturned decisions will not be recognized for wagering purposes and subsequent changes to the results will not affect the outcome of the bet.
23.8 The Operator reserves the right to suspend a market or not accept bets at anytime without notice. When a market is suspended any bets placed for that market but prior to being accepted by the Operator may be rejected at the Operator's discretion. Any bets accepted prior to suspension or cessation of the live market will stand, while any bets placed after live betting has ceased will not be accepted unless otherwise stated in the Specific Sports Betting Rules.
23.9 During In Running ("Live") bet conditions:
(a) bets placed will be kept in pending mode:
(ii) before and during a high risk / danger moment in a match.
(b) bets referred to in Rule B23.9(a) above will be indicated as "Pending" on each bet slip until such time when the bet is accepted or rejected by the Operator in the Operator’s sole discretion.
(c) High Risk / Danger moments are defined as follows:
(i) Corner kicks;
(ii) Penalty kicks;
(iii) a free kick is awarded to the attacking team close to the opponent's penalty box area;
(iv) a throw in is given to the attacking team close to the opponent's penalty box area;
(v) whenever a team is in a potential scoring scenario as in an active attacking mode; or
(vi) as may be decided by the Operator in its sole discretion.
(d) all Fast Market bets will not be subject to Rules B23.9 (a) to (c) above where such bets will be accepted without being kept in pending mode.
23.10 All bets on Asian Handicap and Over/Under that are in Pending mode (other than bets on Total Bookings, Total Corners, Total Offsides, Total Substitutions and/or bets which do not have an effect on the overall result of the match) will be cancelled if one of the following occurs:
(a) a goal is scored; or
(b) a player is sent off.
23.11 All other bets such as Total Bookings, Total Corners, Total Offsides, Total Substitutions and/or bets which do not have an effect on the overall result of the match may be accepted at the Operator's discretion.
23.12 The Operator at its sole discretion shall determine the time in which any goal or point was scored. References as to the time of goal(s) or points scored as stated in official league/club website, media website or "live score" website may be considered for guidance purposes but shall not be binding on the Operator in its determination of time.
23.13 Where the Operator has reason to believe or suspect that a live bet has been placed after the outcome of a live event is known or if delayed "live" television coverage results in a live bet being placed at the incorrect price after the selected participant has gained an advantage (to be determined at the Operator's sole discretion), the Operator shall be entitled to treat the bet as void without having to provide any reason whatsoever.
23.14 In the event of any technical malfunction, including the crashing of the Website or any downtime which hinders, delays or prevents the Operator from accessing the Website to update the score, odds or handicap, the Operator reserves the right to cancel all pending bets placed at the time of the incident.
23.15 With regard to live betting, the general rules concerning results' evaluation apply. Where a live event is interrupted in the course of play, causing the event to be postponed or abandoned, any bets taken on such postponed or abandoned events that are not restarted within 12 hours from the event commencement time (unless specifically provided for in the Specific Sports Betting Rules) shall be void. The exception shall be for bets which have been unconditionally determined before the actual interruption of play. In such circumstances, such bets will be valid.
23.16 In Running ("Live") Mix Parlay. A Live mix parlay bet is a mix parlay bet that is combined from a selection of Live and non-Live bets and where at least 1 of the games or matches must be a Live event. A Live mix parlay bet must also be combined from a selection of at least 3 different games or matches. All selections must be accepted in order for the Live mix parlay bet to be valid. A rejection of any of the selections will result in the Live mix parlay bet being rejected as well.
24. CASH OUT
24.1 The Cash Out option enables the Customer to request for the settlement of a bet that has been placed before the result of the bet is determined. The Operator shall at its absolute discretion determine the Cash Out amount and the amount is subject to change depending on when the Cash Out option is accepted by the Operator.
24.2 The Cash Out option is only available for selected events and markets for both live and non-live betting. The Operator is under no obligation to offer the Cash Out option for any event, sport or match.
24.3 The Operator implements a time delay when accepting a Cash Out request. A Cash Request will only be valid once it is accepted by the Operator. Any change in the event, prices or odds before the Cash Out request is accepted may result in the Cash Out request being rejected. It is in the Operator’s absolute discretion to accept any Cash Out request from the Customer. Cash Out requests may be rejected by the Operator and in the event that a Cash Out request is rejected, the Operator is under no obligation to provide a reason for the rejection.
24.4 The value of any bets that are settled pursuant to the acceptance of a Cash Out request will not count towards any bet turnover requirement for any of the Operator’s bonus or other marketing promotions where there is an element of bet turnover.
24.5 The Operator shall be entitled to suspend or remove all or part of the Cash Out option at any time and for any event or market. Where the Operator exercises its right to suspend or remove the Cash Out option, any bets placed on such events or markets will stand as originally placed. The status of the original bets placed will not change where the Cash Out option has been suspended or removed.
24.6 The Operator will not be held liable in the event that the Cash Out option is not available due to technical reasons and bets will stand as originally placed and accepted.
24.7 The Operator reserves the right to accept, decline or void any bet where the Cash Out option is offered. Where the Operator has reason to believe that a Cash Out option has been exercised after the outcome of an event is known, the Operator reserves the right to:
(a) reject the Cash Out request if it has not been accepted; or
(b) void the exercised Cash Out Option if the Cash Out request has already been accepted; and/or
(c) void the original bet that was subject of the exercise of the accepted Cash Out option.
24.8 The Operator reserves the right to remove all or part of the Cash Out option for any individual Customer or group of Customers where the Operator reasonably believes that the Customer or group of Customers is misusing or abusing the Cash Out option.
